Case Study

Kohler home generator opened up for maintenance
Project Details
Project: Biltmore Estate
Location: Asheville, NC
Purpose: Provide backup power systems for Asheville's largest home
Focus: Efficiency, Longevity, Quality Installation
Solution: Kohler Model 12345B

Biltmore Estate: Asheville's Largest Home Gets Generator Services

Collaborative Success: Carolina Energy Systems’ Generator Installation & Maintenance Partnership with Biltmore Estate

Carolina Energy Systems (CES), a leading provider of power generation solutions in the Carolinas, is renowned for its expertise in generator installation and maintenance services. This case study showcases how CES successfully partnered with the historic Biltmore Estate ( in Asheville, North Carolina, to install and maintain backup power generators, ensuring uninterrupted power supply and seamless visitor experiences.


The Biltmore Estate, America's largest privately-owned residence and tourist destination, attracts over a million visitors annually. Known for its impressive architecture, beautiful gardens, and an award-winning winery, it is essential for the estate to maintain reliable power sources to preserve its valuable artwork, maintain climate-controlled environments, and provide exceptional visitor experiences.

Case Study Details

The Challenge

Given the size and complexity of the Biltmore Estate, it required a comprehensive backup power solution to protect its assets and ensure smooth operations in case of power outages. The management sought a reliable and experienced partner who could not only deliver state-of-the-art generator systems but also offer ongoing maintenance services.

The Solution

Initial Consultation and Assessment

CES began by conducting a thorough evaluation of the Biltmore Estate's power needs and infrastructure, assessing various locations, and determining the required generator capacity. Based on the analysis, CES recommended the most suitable generator systems, ensuring maximum efficiency and minimum disruption to the estate's operations.

Customized Generator Installation

Following the assessment, CES's team of certified technicians expertly installed the generators with minimal impact on the estate's day-to-day operations. They carefully considered the estate's historical and aesthetic aspects, ensuring that the generators were installed in discrete locations without compromising the property's charm and appeal. Additionally, CES incorporated sound-attenuating enclosures to minimize noise pollution, further preserving the serene atmosphere for guests.

Comprehensive Maintenance Plan

CES recognized that regular maintenance would be crucial to ensure the generators' optimal performance and longevity. They designed a customized maintenance plan tailored to the specific needs of the Biltmore Estate. This plan included:

  1. Scheduled Preventative Maintenance: CES technicians performed regular inspections, fluid changes, and filter replacements, ensuring that the generators were always in peak condition.
  2. 24/7 Emergency Response: In the event of unexpected issues or power outages, CES provided 24/7 emergency support to address any concerns and keep downtime to a minimum.
  3. Remote Monitoring: CES implemented advanced remote monitoring systems, enabling real-time tracking of the generators' performance and allowing for proactive troubleshooting and maintenance.
  4. Training and Support: CES offered training to the Biltmore Estate staff, equipping them with essential knowledge to handle minor issues and coordinate effectively with the CES team when needed.


The collaboration between CES and the Biltmore Estate resulted in a reliable and efficient backup power solution that has:

  1. Ensured Uninterrupted Power Supply: The installed generators have provided a dependable source of backup power, allowing the Biltmore Estate to maintain its operations seamlessly, even during unexpected outages.
  2. Preserved Assets and Environment: By maintaining a stable power supply, CES has helped protect the valuable artwork and artifacts housed within the estate, as well as maintain the climate-controlled environments crucial to their preservation.
  3. Enhanced Visitor Experience: With the assurance of a reliable backup power system, the Biltmore Estate has been able to offer an uninterrupted, high-quality experience to its visitors, regardless of power fluctuations or outages.
  4. Reduced Downtime and Operational Costs: CES's proactive maintenance approach and emergency support have minimized downtime, ensuring the estate's operations run smoothly and without costly disruptions.
  5. Strengthened Reputation and Trust: The successful partnership with CES has solidified the Biltmore Estate's reputation for providing exceptional experiences to visitors while preserving its historical and cultural significance.

The collaboration between Carolina Energy Systems and the Biltmore Estate is a prime example of a successful partnership that has resulted in seamless generator installation and maintenance, ensuring the estate's ongoing operational excellence. Through expert consultation, customized solutions, and attentive support, CES has helped the Biltmore Estate maintain its status as a premier destination for visitors from around the world.

Kind words from our satisfied customers

Terrific expertise and customer service. Efficient and personable. Bailed me out of a jam with a large generator when another company whiffed. Clearly my first choice.

Tray Davis

Arden, NC

I recently had a Kohler 38RCLB standby generator installed to support my entire home. Carolina Energy... was completely upfront, direct, and honest. The six people I dealt with all knew their business cold and adhered to both the letter and the spirit of the building code. There were no teases or false promises... I am completely confident in and satisfied with the installation.

James Hirst

Cedar Mountain, NC

I recently purchased a 20 kW Cummins generator and transfer switch from Carolina Energy Systems including installation. Everyone I dealt with during the whole process was very professional and personable... I required a new pad and extensive gas work and all was done very well. I would definitely recommend this company for purchasing a new generator.

Billy Skelton

Flat Rock, NC

We're using Carolina Energy Systems to provide routine maintenance on our Generac backup generator. The service tech (Steven) provided me with a comprehensive overview of the product and the services he would be performing. He answered all my questions and was very professional.

Steven Keate

Brevard, NC

Thank you for helping me so quickly. All my freezer food would have spoiled if you didn’t arrive quickly. Pleasure to do business with you.

Sherry Owen

I definitely give this company 5 stars... Installation was smooth and the gentlemen were extremely professional. If you want or need a generator installed at your residence, this is the company you want.

Janis Lance

Brevard, NC

We appreciate Aaron's assistance with our generator recently during a utility power outage. The customer service and reliability of Carolina Energy Systems is outstanding. We will continue to recommend Dale and Aaron to anyone looking for a generator. We rely on their expertise! Thank you!

Ken Burton

Pisgah Forest, NC

The team at Carolina Energy Systems was exceptional throughout the entire process from sales consultation through installation and training. The team communicated with us as well as other members of the team flawlessly... They did not disappoint. Their follow-through was exceptional. Every team member was punctual, professional, and knowledgeable. We are very pleased with our Kohler generator.

Rosendo Terradas

Hendersonville, NC

Very nice folks to work with. They handled everything that had to be done for our generator installation. We wanted a turn-key install so as not to deal with electricians, gas guys, Etc. and that's just what we got.
Arron, Willy, and Nick could not have been nicer through the entire process. Anyone looking for a generator should not look anywhere else.

Gwen Kreager

Candler, NC

Aaron and Dale were great to work with. Everyone we dealt with during the purchase and installation of our Kohler generator was pleasant and professional. I would highly recommend Carolina Energy Systems.

Marta Loftfield

Brevard, NC

Shout out for the folks at Penrose, NC Carolina Energy Systems! This company was easy to work with, called me back promptly when I had questions, priced fairly, and billed exactly what was quoted.
If you are reading this review take my word, this is an honest, fair company that knows generators and does what they say they will do.

Mike & Monette Hopton

Penrose, NC

They are a great family company- Aaron has always been nice to me.

Danny Brissey

Rosman, NC

They are amazing and treat their customers like family.

Natasha Levi Perkins

We have used Carolina Energy Systems to support our Kohler Generator for several years. We have always gotten great service from the staff technicians and appropriate response when we have had emergency-related calls. We use OnCue to monitor the system and CES also gets notified of events directly too. Thank you, folks!

Jean Gamble

Lake Lure, NC

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